Premier Customer Experience

Topics can Include

  • What is a Premier Customer Experience
  • Alignment with your Vision
  • Who Are Your Customers
  • Having a Customer-Centric Mindset
  • Building and Retaining Trust 
  • Cementing Capabilities, Character and Benevolence
  • The A.C.T. Model
  • How to Work with Unhappy Customers
  • Clarifying The Problem
  • Defining Successful Outcomes
  • Managing Conflicts
  • Understanding Reactions - Customers & Yours
  • Knowing When and How to say "No" Appropriately
  • Taking Ownership
  • Always Begin with the End in Mind 
  • Effective Communications 
  • Planning and Presenting Common, Challenging Communications 
  • Lessons Learned
  • Developing Enduring Relationships  

 " Just having satsified customers isn't good enough anymore. If you really want a booming business, you have to create raving fans."
Ken Blanchard, author 'The One Minute Manager' and speaker

   To grow your business and remain competitive, 
   it is imperative to go beyond providing good service to  
   delivering premier customer experiences.

 Keep your Customers in the Center!

 Customized Workshop  Development & Delivery

We would customize this highly participative workshop to your organization and your customers. It includes instruction and multiple group exercises. It culminates with each participant conducting a relatable communication to another participant, who portrays their customer. Feedback is given from the instructors and peers and all discuss and capture lessons learned.  To ensure maximum relatability, we work with you to develop challenging communication scenarios that are frequently encountered in your daily operations.

The workshop is delivered virtually,with some onsite options.

Course Licensing:  Selective courses are available for licensing with Train-the-Trainer services.