Effective Communications

Topics can Include

Why Soft Skills
Communications as a Management Skill
Understanding Communications
The A.C.T Model for Affable, Trusting Communications
The Communication Cycle between Senders & Receivers
Communication on Intellectual & Emotional Levels
Understanding Human Reactions & Having Empathy
Analyzing Your Stakeholders in multiple dimensions
Getting Action by Addressing multiple dimensions
Communications Over Time
Are you Listening or Are You Waiting to Speak
Active Listening
Planning, Difficult, Political, or Complex Communications
Controlling Your Reactions
Non-Verbal Communications
Communicating Virtually
Planning and Conducting Group Meetings
Email Communications, 'Elevator' & Impromptu Chats
Putting it into Practice: Simulating Communications that are Prevalent in Your Organization with an Audience
Building and Retaining Ongoing Trust

" People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou

Understanding human communications and being able to plan challenging and complex communications is essential for leadership success. This requires understanding both intellectual and emotional messages, listening actively, and responding in ways that can lead
to optimized outcomes for all participants.

Course Development & Delivery
We would meet with you to tailor a course that addresses the competencies needed for your leaders and to the level of depth desired. The course can be conducted from a presentation level to a very exercise-intensive practitioner workshop. The course is primarily delivered virtually, but onsite options are available. It can be standalone or part of a comprehensive, multi-day leadership development program.

Course Licensing: Selective courses are available for licensing with
Train-the-Trainer services.